Terms of Service

Terms of Service, Techpullers Cloud

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1. Who we are

"Techpullers Cloud", "we", "us" means Techpullers Technology Solutions Private Limited, CIN U72900KL2019PTC060383, registered office address, Ernakulam, Kerala, India. "You" means the person or organisation ordering services. These Terms, the Service Level Agreement, the Acceptable Use section below, the Cancellation Policy, the Privacy Policy and, where applicable, the Data Processing Agreement together form the contract between us.

2. Services

We provide shared cPanel hosting, managed WordPress hosting, cloud servers (managed and unmanaged), dedicated servers (managed and unmanaged), domain registration and related services as described on our website at the time of order. Specifications, allocations and locations are as stated on the relevant product page. We provision on infrastructure operated by OVHcloud and Hetzner Online GmbH and manage the services above that infrastructure.

3. Account and access

You must provide accurate contact and billing details and keep them current. You are responsible for all activity under your account and for keeping credentials secure. We will never ask for your password outside the client portal.

4. Fees, billing and renewal

• Prices are as displayed at order. Customers in India are billed in INR inclusive of GST; all others in USD. Applicable taxes outside India are your responsibility unless we are required to collect them.
• Services renew automatically at the end of each term (monthly or annual) at the same price unless we have given at least 30 days' written notice of a change, which will apply only from the next renewal.
• Invoices are due on the date shown. Services unpaid 7 days after the due date may be suspended; 30 days after, terminated and data deleted after a further 14 days.
• Setup fees, migration fees for non-cPanel migrations, and hourly work are one-time and non-refundable once performed.
• We do not offer a money-back guarantee. See the Cancellation Policy.

5. Migration

cPanel-to-cPanel migrations are free within plan limits. Other migrations are charged as displayed. We migrate on a best-effort basis; if we assess a site as not migratable we will say so before charging.

6. Backups

We take backups as described on each plan. You remain responsible for maintaining your own independent copies of data you cannot afford to lose. Restoration is subject to the retention period of your plan.

7. Acceptable use

You may not use the services to:

• Host, distribute or link to malware, phishing, or content that infringes copyright, trademark or other rights
• Send unsolicited bulk email or run mail services in a way that causes blacklisting
• Host content that is illegal in India, the EU, or your own jurisdiction, including child sexual abuse material, incitement to violence, or material that violates applicable sanctions
• Run cryptocurrency mining, IRC servers, open proxies, torrent seeding, or port scanning on shared plans
• Attempt to access other customers' data or our systems without authorisation
• Consume resources beyond your plan in a way that affects other customers (shared plans are subject to CloudLinux limits shown in cPanel)
• Resell shared hosting accounts without an agency or reseller agreement

We may suspend a service immediately where continued operation causes harm or legal exposure, and will notify you as soon as practical. Where the issue is resolvable we will give you a reasonable opportunity to fix it before termination.

8. Support scope

Support inclusions and billable work are as stated on the Support page. Managed services cover the elements listed for the plan; you remain responsible for your application code and content.

9. Suspension and termination

We may suspend or terminate for non-payment, breach of these Terms, or legal requirement. You may cancel at any time per the Cancellation Policy. On termination we retain data for 14 days, after which it is deleted.

10. Availability and remedies

Availability commitments and service credits are set out in the SLA and are your sole remedy for downtime.

11. Liability

To the extent permitted by law, our total liability for any claim arising from the services in any 12-month period is limited to the fees you paid us for the affected service in that period. We are not liable for indirect, consequential or lost-profit damages, or for loss of data where a backup was available and not requested. Nothing limits liability that cannot be limited by law.

12. Domains

Domain registrations are subject to the registry's terms and ICANN policies, and to our upstream registrar's terms. Domains are registered in your name. Renewal, transfer and deletion follow registry rules; we will remind you before expiry but are not responsible for expiry where reminders were sent to your registered contact.

13. Data protection

We process personal data as described in the Privacy Policy. Where you host personal data of your own users and require a data processing agreement, our DPA applies on request.

14. Changes to these Terms

We may update these Terms with 30 days' notice by email and on this page. Continued use after the effective date is acceptance.

15. Governing law

These Terms are governed by the laws of India. Courts at Ernakulam, Kerala have exclusive jurisdiction, subject to any non-excludable consumer rights in your jurisdiction.

16. Contact

Techpullers Technology Solutions Pvt Ltd, address, Ernakulam, Kerala. Email: legal@techpullers.com. Abuse reports: abuse@techpullers.com.