Cancellation Policy

Last updated: [date]

How to cancel

Cancel any service from the client portal (Services → the service → Request Cancellation) or by ticket. We'll confirm within one business day.

When it takes effect

Immediate cancellationends the service within 24 hours of confirmation.
End-of-term cancellationkeeps the service running until the end of the current billing period and stops renewal.

Refunds

We do not offer a money-back guarantee or pro-rata refunds for unused time on any plan. Every plan is available on monthly billing so you can try a service for one month at the monthly rate. Annual plans are cheaper per month precisely because they are a commitment; if you cancel an annual plan early, the service continues until the end of the paid term but no refund is issued.

Setup fees, non-cPanel migration fees, domain registrations and hourly work are non-refundable once performed.

The only exception: if we are unable to provide a service you have paid for and cannot resolve it within a reasonable time, we will refund the unused portion.

Your data

After cancellation takes effect we keep your account data for 14 days, during which you can request a final backup by ticket. After 14 days it is permanently deleted. Please download what you need before cancelling; we'll remind you in the confirmation.

Domains

Domains are not cancelled; they are yours until expiry. To move a domain elsewhere, request an authorisation code from the portal. Domain renewals can be turned off in the portal; the domain then expires at the end of its term.

Cancelling because of a problem

If you're cancelling because something isn't working, tell us first. A support ticket is faster than a cancellation form, and most problems we can fix.